About Us

35+ years of BPO leadership. Former portfolio leader with full P&L ownership of a $500M healthcare BPO practice and 10,000+ advocates across onshore, nearshore and offshore delivery.  Val has built healthcare operations across all segments. What sets her apart is an instinct for understanding what healthcare clients actually expect and building vested partnerships that deliver outcomes for patients, clients and the business.

30+  years spanning payer, provider and digital health. Deep expertise in commercial strategy, deal structuring, pricing and go-to-market execution in regulated environments. Clay has been on both sides of the table.  He knows how healthcare RFPs are scored and where competitors fall short.

20+ years designing patient and member experiences across the healthcare ecosystem.  Also know as The Patient Experience Strategist, Ebony is an executive strategist who proves that superior patient experience drives revenue growth.  A certified Diversity Professional and former GVP of Healthcare Sales, Ebony brings experience strategy, client success architecture and engagement design that turns first contracts into long-term partnerships.

40 years of BPO experience spanning every major industry, with deep expertise in healthcare and regulated environments including government. Toni has led 5,000+ employees across global delivery operations, managing the complexity of 3x annual seasonal surges, licensed and clinical work types, multi-geography workforce orchestration and the compliance demands that healthcare and government clients require.